Orders and Payments:
Q: How can I place an order?
A: Ordering is simple! Browse our website, add your favorite items to your cart, and proceed to checkout. Fill in your shipping and payment details, and you’re all set. You’ll receive an order confirmation email once your payment is processed.
Q: What payment methods do you accept?
A: We accept the following payment methods:
• All major credit and debit cards (Visa, Mastercard, Discover, American Express)
• PayPal
• Financing options through approved third-party financing companies (subject to approval)
Q: Do I have to pay for delivery online?
A: Yes, all deliveries must be paid online at the time of checkout unless you are using a financing company. Financing terms and conditions will apply.
Q: Is my payment information secure?
A: Absolutely! Our website uses SSL encryption to protect your personal and payment information during checkout. We are committed to ensuring a safe and secure shopping experience.
Shipping & Delivery
Q: Where do you deliver?
A: We deliver to all locations within the United States. Shipping to remote areas may require additional time or fees
Q: How long does delivery take?
A: Delivery times typically range between 7–10 business days, depending on your location and the item ordered. You’ll receive tracking information as soon as your order ships.
Q: How much does delivery cost?
A: Delivery costs depend on your location and the size/weight of the item. Shipping fees are calculated at checkout and will be displayed before you complete your purchase.
Q: Do you offer free delivery?
A: Occasionally, we offer free shipping promotions on select products. Check our homepage or subscribe to our newsletter to stay updated.
Q: Will my order be assembled upon delivery?
A: Installation and assembly are available upon request during checkout. Additional fees may apply based on the product and location.
Q: What happens if my item arrives damaged?
A: If your item arrives damaged, contact us within 48 hours of delivery at rep@jreamfurniture.com or call 844-445-7326. Please include photos of the damage and your order details, and we’ll arrange for a replacement or refund.
Other Questions:
Q: Do you offer financing options?
A: Yes, we work with third-party financing companies to provide flexible payment plans. If you’d like to use financing, select this option at checkout. Approval is subject to the terms and conditions of the financing provider.
Q: Do you offer discounts or promotions?
A: Yes, we frequently run promotions and discounts. Check our homepage or sign up for our newsletter to stay informed.
Q: Can I cancel my order?
A: Orders can be canceled within 24 hours of placement by contacting us at rep@jreamfurniture.com or 844-445-7326. Once an order has been shipped, cancellations are no longer possible.
Returns and Refunds:
Q: What is your return policy?
A: Returns are accepted within 30 days of delivery for unused, undamaged items in their original packaging. Certain returns may be subject to restocking fees or adjusted pricing based on the condition of the item.
Q: Will I be reimbursed for shipping fees on returns?
A: Some returns are eligible for reimbursement of shipping fees or free pick-up. (This will depend on the reason for the return, damaged or defective items). Please contact us to determine eligibility.
Q: How do I initiate a return?
A: To initiate a return, email us at rep@jreamfurniture.com or call 844-445-7326. Include your order number, the reason for the return, and any supporting details (photos for damaged items). We’ll guide you through the process.
Q: How long does it take to receive my refund?
A: Refunds are processed within 5–7 business days of receiving and inspecting the returned item. Refunds will be issued to your original payment method.
Q: Are all items eligible for returns?
A: Certain items, such as clearance or custom-made furniture, may not be eligible for returns. These exceptions will be clearly stated on the product page at the time of purchase.
Customer Support:
Q: How do I contact customer support?
A: You can reach us through:
• Phone: 844-445-7326 (10 AM – 10 PM EST, 7 days a week)
• Email: rep@jreamfurniture.com
• Contact Form: Visit our “Contact Us” page and fill out the form. We respond within 24 hours.
Q: Can I track my order?
A: Yes, once your order ships, we’ll send you a tracking number via email. Use this number to track your order’s progress.